When we first started our business in 2010, we knew we would be shipping an item that was both fragile and perishable. We wanted to make sure that the chocolates that we spent so much time and thought on taste, texture and appearance would arrive to the recipient in the best possible condition. That's one of the reasons why we "make fresh to order".
We put the same thought and care that go into crafting EHChocolatier’s confections into ensuring that they arrive at their destinations fresh, beautiful and ready to be enjoyed. We’ve employed a rigorous testing process to perfect our shipping method so you can order our chocolates from anywhere in the U.S. at any time of the year including during warm weather months. EHChocolatier uses the least expensive, but best, shipping method to provide you with the highest quality chocolates.
We will typically ship within 3 days from the time the order is placed.*
Rates are based on each shipping address and weight of product. We ship through USPS Priority and Express Mail.
Can I order online and pick up chocolates at your shop?
For those who would like to stop by our kitchen and pick up their purchase - we are available during the week- generally from 10am-3pm, except on holidays. Choose “pick up” under shipping options when placing your order.
Please contact us to confirm a time, we may not be able to fulfill the order the same day.
How do you ship orders?
We offer USPS Priority and Express.
Do you ship to P.O. Boxes or international addresses?
How do you ship chocolates in the summer or to warm climate?
Since we strive to have our products arrive to you in perfect condition, we take special care when shipping during warm months. From May 1 - October 1, and year round to warm climates such as Arizona, Texas, Florida, Southern California we require warm weather packaging and USPS Priority (2-3 business days) or Express Overnight shipping. For this reason, shipping during warmer months will be more expensive than during the winter months. If we feel that the temperatures are high enough such that our chocolates will melt, we will contact you about Express Overnight shipment of your order in our warm weather packaging. At this point you can choose to go ahead with your order, or cancel your order and receive a refund.
Summer is the most expensive time to ship chocolates and we will only pass along to you the actual cost of packaging materials and shipping.
Please make every effort to notify the recipient that a package will be arriving, as we cannot be responsible for items left unattended in warm weather.
Once the package has left our hands, we cannot assume responsibility for the following:
- Delays caused by the shipping company
- Damage or theft of packages after the package has been delivered to the specified address
- Returned or delayed packages due to an incorrect or undeliverable shipping address
- Packages left unattended outside in warm weather